Ordering Information

Order Online or Call/Fax:
Phone Sales/Order Fax:	+44 (0) 1494 448 007 +44 (0) 1494 448 030

Warranty Information

Supplies Group products are warranted by Media Sciences. Should inks you purchase from The Supplies Group be shown to produce a problem with your printer, Media Sciences will fulfill the warranty and replace the part(s) necessary to get your printer functioning again.

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THE SUPPLIES GROUP UK SECURITY

www.suppliesgroup.co.uk and www.itdatabases.com guarantee 100% safe and secure ordering for every customer. To help protect you and your information, we use a secure system from Protx.

Protx provide secure online credit card and debit card payment solutions for thousands of online and mail order businesses across the UK.

Transaction security

All transaction information passed between www.heatandplumb.com and the Protx Ordering Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to www.heatandplumb.com from Protx are signed using MD5 hashing to prevent tampering.

You can be completely secure in the knowledge that nothing you pass to the Protx servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Encryption and Data Storage

Once on the Protx system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.

Links to banks

Protx has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

No Employee Access

No individuals within Protx or Heatandplumb.com are able to decrypt transaction information or cardholder data. Our systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and customer card information is secure even from our own employees because our systems never display the full card numbers, even on administration screens.