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The Supplies Group Customer Testimonials



Peter Said:
Wow! Awesome service from you guys. It must be several months since I ordered the toner (Xerox toner low warnings start way too early)and you still replaced one of them without a quibble. I will continue to use your company, and recommend it to everyone I know. Thanks again.
Chris Said:
Great price initially. I'm very impressed with the immediate follow up call. And the lollipop was a lovely surprise. All the best in your business. Love the innovation!
James Said:
Bargain prices, quick delivery and friendly folk!
Robin Said:
Because the prices are great and the products work beautifully!
Wayne Said:
Best prices and super fast delivery.
Mike Said:
Quality, fully-compatible supplies at good price for my home office printer.
Russell Said:
Great value and fast delivery.
Charles Said:
Excellent products - media sciences cartridges. Excellent prices. Next day delivery every time. Great customer follow up service. Oh - and I get a lolly to suck too!.
Samantha Said:
It provides cost effective office supplies solutions.
Peter Said:
Easy to use web site, friendly staff who speak to me to confirm the order, fast delivery and very competitive prices!
Stephen Said:
Quick service and reasonable price.
Carol Said:
Cheap. Reliable ink. Super fast delivery. Friendly, helpful staff.
Emma Said:
Because the quality of the toners is no different to buying originals and the cost and service is second to none!
Bob Said:
We buy from Supplies Group because they provide what we want, at a price that is lower than other suppliers.
Amelia Said:
Because they are efficient, professional and knowledgeable.
Robert Said:
Good choice, good clear website and reasonable pricing.
Sean Said:
Good prices and extremely fast service!
Andrew Said:
Good service and prices are some of the best around. Easy to order from website too.
Mohsin Said:
huge range to select from and very reliable/quick service.
John Said:
Supplieds Group are friendly, efficient, and best of all great value.
Charlie Said:
Always have stock, cheap toner and good delivery timings.
Graham Said:
Convenience, speed of delivery, Dell compatible laser supplies.
Julian Said:
Good prices, excellent service and prompt delivery.
David Said:
Because they supply guaranteed compatible toner at a good price with good customer care.
Mandy Said:
Brilliant service once again.
Jennette Said:
I am sending you this email to say 'thank you' for the help you provided me recently with regards a problem I was having with my OKI laser printer. On both occasions that I have come into contact with your staff they were kind, attentive and very considerate toward my situation. The took time to understand, look into and resolve my problem and promptly too. I just wish all representatives/customer services were as helpful as yours. Your company wil certainly be staying in my address book and recommendation will come highly from me.
Roy Said:
Just wanted to say a quick but sincere 'Thank You' for what can only be described as superb service. I fear you've landed yourself a long- term customer!
Andrea Said:
My daughter & I were extremely impressed by the speed of delivery, your telephoning to let me know that they were on their way and your e-mail today to find out if I was satisfied. Your service far exceeds my expectations and should you have such a good offer in the future for these laser cartridges I will be certain to use your firm again.
Glenn Said:
The service was excellent and the toner cartridges arrived swiftly. We will certainly be using you again. I realise the toners are not original Samsung inks, however the print results have no discernible difference, and printing is perfect.
Doug Said:
I would like to take this opportunity to say that In my memory, I don't think I've ever dealt with such a friendly, helpful and obliging company. During this order (albeit a small one), I had occasion to speak to several people and without fail was given a superior service, much more than I've come to expect in this day and age. Thank you very much.
Anne Said:
Thank you - the delivery arrived by 7.30am the following morning - we were very impressed. Thank you too for web link. I was more than happy with the service provided by The Supplies Group and would certainly use it again and recommend it.
Anne Said:
Thank you - the delivery arrived by 7.30am the following morning - we were very impressed. Thank you too for web link. I was more than happy with the service provided by The Supplies Group and would certainly use it again and recommend it.
Suzanne Said:
I am writing to thank you for the excellent service I have received from your company. After placing an order on line, I received a friendly call with a suggestion on how to save costs. Brilliant. I can't praise your helpful staff enough.
Martin Said:
It's refreshingly nice to deal with a company that believes in their products, cares about their customers, yet still remains competitive on price. You certainly have us as a customer for the long term.
Paul Said:
Thank you. Excellent service
Brian Said:
My name is Brian and I am the IT Manager for Kirklands and purchase consumables on behalf of Graham, the owner. The order was received in good time and the products were exactly as expected. We really like the Clearcase toner for the Dell printers. It's priced well and works well. This was a repeat order and we will certainly order the same again from you when the time comes. Thank you for all your care and attention.
Sally Said:
I ordered a colour toner cartridge for our HP 2500 on Friday at 9:30. At just after 10:00am I had a call from Angela saying "Thank you for your first order. Your order and payment have been processed with no problems and your cartridge will be despatched this evening and delivered on Monday". True to her word, the cartridge was delivered this morning by courier. It was installed and printing quite happily within 15 minutes of arrival.
H.C. Said:
WOW!!!!!! That was fast. The toners were here by 7.45 this morning, and there was a lolly!!!! You said you are busy - how quick does it come when you're not?? Thanks very much!!!!!!
T.M. Said:
I've received the toners this afternoon and the test page came out satisfactory. The product and the services is excellent and I'll recommend your company to anyone in the future.
C.W. Said:
Thanks for your message - toner still going OK and I would automatically contact you for replacement as The Supplies Group is my sole and preferred supplier...your service is excellent and I look forward to the lollipop, too.
J.B. Said:
Thank you very much for your attention and excellent service.
Errol Said:
I was very pleased with the speed of despatch and the product is as described and working fine! I'm sure I will be in contact again soon when I need new supplies!
Wendy Said:
I was very impressed by how quickly I received the order. I will definately be using your company again.
Sharon Said:
Just wanted to say what a fantastic after sales service ....Yes all goods received on time. Thank you.
George Said:
Just like to say received the goods and in excellent time, it was exactly what I required. Just like to say that I will be using the Supplies Group again and I will recommend to my friends and collegues. A good job, well done.
Margaret Said:
Yes my order arrived intact, complete with lollipop, the next day by special delivery as had been agreed. All fitted and works as expected and thus very satisfied. Many thanks and best wishes to you and the team down there.
Bob Said:
The delivery was extremely quick and the cartridges seem to be working perfectly. The Supplies Group was reccomended to me by a friend. I'll definately use your company again.
S.K. Said:
I got my order the next day and it’s working perfectly. The product and service have been excellent from your company and will use you in the future.
Maria Said:
Thats wonderful. Yes, all the details seem correct. I wasn't expecting it to go out today but that is terrific and part of the good service I always appreciate with your company. Did you know that your company was recommended by my Xerox dealer? The products are always very good as well.
Paul Said:
Brilliant service, thank you.
Lynn Said:
Just a quick email to say thank you so much for getting the replacement ink blocks to us so quickly! We weren't expecting them until tomorrow so it was a great surprise when they arrived! Very pleased with the excellent fast, efficient service. Thanks again!
Steve Said:
I appreciate your help and am very impressed with your companies’ professionalism.
Tony Said:
Your service was 1st class and I have no hesitation in using you again or recommending you. We only have the one printer at the moment, but will be buying some more in the near future.
Peter Said:
Yes order rec'd OK 8.30am next morning after placing @ 4pm the day before. I was very impressed wtih your service thank you and will use you again.
Brian Said:
Excellent service, you have a new customer for my future requirements. Cartridges very well packaged, arrived at 07.30 next morning, installed and working fine - excellent product.
Brian Said:
Excellent service, you have a new customer for my future requirements. Cartridges very well packaged, arrived at 07.30 next morning, installed and working fine - excellent product.
I received the printer cartridge on Friday as promised. The service I have received has been first class & I will certainly be ordering from you again.
Thank you.
P.H. Said:
Thanks you for an excellent customer service and a caring company that I would certainly use again.
A.F. Said:
Order received both on time and in perfect condition – thanks. More importantly I will be re-ordering from yourselves in the near future, your competitive prices and focus upon quality of customer service if refreshing!
P.S. Said:
Just to say thanks. The toners for my OKI arrived within 24 hours, and I have loaded the cyan cartridge and you cannot fault the quality. This with the best price I could find on the Web means I will be back when I need any more consumables.

I will tell my friends.
A.O. Said:
I ordered a colour toner cartridge for our HP 2500 on Friday at 9:30. At just after 10:00am I had a call from Angela saying "Thank you for your first order. Your order and payment have been processed with no problems and your cartridge will be despatched this evening and delivered on Monday". True to her word, the cartridge was delivered this morning by courier. It was installed and printing quite happily within 15 minutes of arrival.

The print quality is excellent; compatible toners can vary in quality quite a lot. I have no hesitation in both using and recommending your company in the future.

Many thanks for excellent customer service.
R.B. Said:
Just received my order and I’d like to thank you for a first class service. The phone call confirming despatch was a very welcome, if not new, experience and very much appreciated.
Positive Nutrition Ltd Said:
Very impressed and pleased with product and service - purchased from others in the past and been disappointed. I was pleasantly surprised with your prompt delivery , presentation and performance of goods.
Marchants Estate Agents Said:
As a busy company who needs to produce high quality photographic documents, we have been very pleased with the quality if the Media Sciences compatible solid inks products which we have been using for three years and which we order via The Supplies Group.

We have been very impressed not only with the solid ink products but the extremely helpful staff and the efficient after-sales service which we receive. We have no hesitation in recommending the products and the Supplies Group to other companies who may be considering using these products.
Paul Said:
"Just wanted to say how pleased I am with your product and service. . Although I'm not a high capacity user of toner cartridges I will certainly use your services again"
Isobel Said:
"I received the toner cartridge first thing this morning. Very impressive service - thank you!"
Ian Said:
"Hi, Thank you, for you for your good service, and prompt delivery, I received my toners lunchtime to-day."
F. Said:
"Thank you very much I received my order this morning - great service."
J.G. Said:
"Hi - terrific service, speed, and value for money."
P.A. Said:
"Our business depends on providing first class service with high volume, quality printed materials. Without the exceptional service, expertise and high quality compatible inks that we receive from Supplies Group we would not be able to deliver the consistency that our clients demand."
G.H. Said:
"Hi, I made an order on Thursday and have got it today (Monday). Thank you for a fast service! Great to remember for next time."
L.S. from Aylesbury Said:
"Thanks very much. I am very impressed with the service levels from your company and will be recommending you to others. Your staff are so helpful and your delivery times are excellent."
V.E. from Slimbridge Said:
"Thank you, it arrived this morning. I must say what fantastic service, so quick and great communication throughout the whole process. See you again soon!"
M Said:
"Your order arrived well before expected, your service has been exceptional, and your lollipops are great!!"
D Said:
"Thank you very much and it has arrived first thing this morning. Great service."
D.L. Said:
"I'm emailing you to praise a member of your staff, Jane. A friend gave me Supplies Group number as I need some printer cartridges. Jane answered my call and was so helpful, she even called me back twice to be of further assistance. Excellent service. Thank you very much!"
J.T. Said:
"Just to let you know that I placed my order yesterday and it arrived today exactly as ordered. So, many thanks for the outstanding and prompt service – you certainly have my business."
J.D. from Lincolnshire Said:
"I would like to say how impressed I am with your company. The gentleman I spoke to was extremely knowledgeable and gave me 110% service and advice on printers and particularly ‘solid ink’ technology and usage. Your company is the very best, by far, for customer service and sales advice, I look forward to receiving my order 24/48 hour delivery. I will recommend your company to anyone and everyone interested in purchasing printers and printer supplies. A number ONE company! "
M.R. Said:
"Goods arrived this morning. Fantastic service. Thank you!"
S.S. Said:
"Order received this morning at 10.20. Thank you for a speedy delivery. Very efficient"
B.S. Said:
"Ink sticks and maintenance kit received today. Thank you for your prompt service."
J.T. Said:
"I just wanted to thank you and your engineer Jerry Stockwood for the excellent costumer service you gave me yesterday. You responded immediately and positively to my query about replacing toner cartridges, and arranged for Jerry to call me. He knew exactly what I should do and talked me through the process when I got home, even though this was about 7.00pm and out of hours. All this even though your business is supplying accessories rather than providing technical advice on printer problems. I have hardly ever had customer service as good as this. I've bookmarked your site for future printer accessories. "
B.L. Said:
"Recently, due to an urgent need for printing and copying on a massive scale, I found myself urgently requiring a number of consumables for my Ricoh Ap3800C Printer. Initially I found The Supplies Group through a Google search for the parts I required and have since made a number of separate purchases from your company. On every occasion, I have found the company's staff extremely helpful, polite and patient, in arranging the purchase and speedy delivery of the required consumables. We have now added The Supplies Group as a "prefered supplier" for the Deminax Group and affiliated subsidiaries, and I look forward to dealing with your staff again. Please pass on my personal thanks and appreciation to your staff for their most amazing customer service. "
J. Said:
"I have just placed my first order with you and was pleasantly surprised to receive a phone call from yourselves confirming that my order would be with me tomorrow. I believe it was Jayne who rang – not too sure as I had literally just finished placing the order when she rang and she took me by surprise! First impressions – exceptional! "
N. Said:
"Order arrived this morning safe and sound. Thank you for outstanding service. I shall certainly be using you on a regular basis! PS cheers for the lollipop too... "
C. Said:
"Received 2 laser cartridges as and when promised. Very pleased with performance; very plsd with price. Will use you again and recommend you. Especially liked free lollypop."
B.M. Said:
"Just a quick note to say thank you for your quick delivery - I received my order this morning, having only ordered yesterday. I am very impressed - keep up the good work. It was also good to get a telephone message to say you had received my order - it let me know I was dealing with human beings!!!!"
S.R. Said:
"We were very impressed with the service. You can always depend on very fast delivery. We were attending an exhibition one time and ran out of inks but our supplier saved the day for us by their fast efficient delivery. "
S.W. Said:
"Hi Supplies Group, Thanks for my new cartridge for my QMS 2350 today. Great service!"
T.M. and C.M. Said:
"The toner arrived yesterday (Friday). Thank you for your excellent service."
M.B. Said:
"I recently placed an order for 2 black OKI toner cartridges – you suggested I try your unbranded replacements. Reasons to be cheerful
  1. Having fitted them and tested the print quality they are indistinguishable from an OKI branded toner print.
  2. The unbranded cartridges are about £20 cheaper.
  3. They arrived promptly, well packaged and had clear fitting instructions.

Thank you for taking the trouble to phone me and suggest that I save £20. That is excellent customer service."

N.F. Said:
"In this day and age where everyone complains about service etc may I just say how impressed I have been with your service?

I placed my order yesterday and received a phone call a few hours later telling me that the items had been dispatched and they arrived today! Brilliant service, brilliant customer service and I will definitely use you again! Plus a chocolate enclosed as well !!! Thank you very much indeed."
K.K. Said:
"Many thanks for your timely, efficient and considerate service...It is nice to deal with a modern company which still maintains what some may think of as old fashioned values."
N.E. Said:
"I have ordered from The Supplies Group before and on each occasion they have always been helpful, and I would have no hesitation in recommending them to others. There Customer Service is A+ and they always keep you informed of special offers that they may be doing."
C.R. Said:
"Many thanks again for all your help ? I?ve been extremely impressed with the service you?ve provided us with. It?s very heartening to know that customer service is still a priority for some firms."
D.S. Said:
"We have been using ink sticks from The Supplies Group now for several months for our Xerox 8550DN & have found that this company supplies the best quality compatable ink for our machine, with now visible difference to the original Xerox ink, and unlike some other companies we have used in the past we have had no problems with ink jams, which happens a lot with inferior products."
D.M. Said:
"I buy compatible cartridges for my printer, and the quality of them are outstanding, plus they do not affect the warranty on my printer either which is great!"
J.M. Said:
"I was already very impressed with your service and all the help you gave me when I came to your premises back in March as you gave me so much of your time then, as well as a free sample of your own ink sticks for our Phaser 8500. Your prompt attention yesterday together with yet another free pack of black ink sticks - most generous of you - has increased this good impression even more. As we run a small business ourselves, we understand how nice - and how important - it is to hear that our customers are happy and pleased with their purchases and the service we give, which is why I wanted to let you know how much we appreciate The Supplies Group's excellent service."
C.W. Said:
"Ordered yesterday - received today - thank you for the great service!"
J.F. Said:
"Thank you for your previous service, the Hp compatible cartridges were more than satisfactory."
Dave Said:
"Thanks for excellent service. The way a business is perceived is not just linked to how things are when nothing goes wrong, the test is when something does and how that is resolved. I have been impressed with your approach and practice - thank you and well done."
Dan Said:
"Just a quick email to say thanks for the quick service. We ordered 4 NuPost, franking machine cartridges on Friday and they have just arrived. They work a treat and are less than half the price of the Pitney Bowes ones."
G.J. Said:
"Just to let you know the parcel has already arrived - Excellent service!"
I.P.L. Said:
"I ordered a “CompTonCart(96A)forHPLJ2100,2200series” yesterday at approx 1600 hours (Customer order number 5081). I was delighted to receive the goods at 0930 this morning via courier. The print quality is excellent also, as compatible toners can vary enormously in quality. I will have no hesitation in both using and recommending your company in the future. Many thanks for excellent service – it’s a rare thing these days."
T Said:
"Thanks for an excellent support, we will buy more from you. "
D.R. from Aylesbury Said:
"Fantastic customer service. Super-fast delivery. Excellent quality products. Highly recommended. "
T.O.H. from Aylesbury Said:
"Fantastic customer service. Super-fast delivery. Excellent quality products. Highly recommended. I must say I am very impressed by the fantastic service. Fast, efficient and reliable."







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